FREQUENTLY ASKED.

1. ordering and shipping:

How do I place an order?

To place an order, simply browse our poster catalog, select the poster you like, choose the size and quantity, and click "Add to Cart." Follow the on-screen instructions to complete your purchase.

What are the shipping options, costs, and estimated delivery times?

We offer standard shipping with estimated delivery times of 7 working days. Shipping costs vary depending on your location and the size of your order, and you can find detailed shipping information during the checkout process.

For orders within the UK, delivery is 1-2 business days for England and 7-14 business days for Scotland, Northern Ireland, and Wales.

Shipping times for orders outside of the UK may be longer. Free shipping is not applicable for orders outside of the UK.

For international shipping, the costs are approximately £39.99 (or equivalent in local currency) for the US and £10.99 (or equivalent in local currency) for the EU.

Please note that international orders may incur additional customs duties, taxes, or fees imposed by the destination country, and these are the responsibility of the customer.

Do you offer international shipping?

Yes, we offer international shipping to most countries, however it is not free for orders outside the UK. During the checkout process, you can select your country to view available shipping options and costs.

  • For orders within the UK, delivery is 1-2 business days for England and 7-14 business days for Scotland, Northern Ireland, and Wales.
  • For the EU, delivery takes 7-14 business days with a shipping fee of approximately £10.99 (or equivalent in local currency).
  • For the US and other international destinations, delivery takes 7-21 business days with a shipping fee of approximately £39.99 (or equivalent in local currency).

Additionally, our shipments are Delivered Duty Unpaid (DDU), meaning any customs duties, taxes, or fees imposed by the destination country must be paid by the recipient. Parcels will be held by customs until these payments are made, and failure to pay may result in the parcel being returned, delayed, or in some cases destroyed.

If you have any questions or need further assistance, please contact our customer support team at info@wallculture.co.

Can I track my order?

Yes, we provide order tracking for your convenience. You will receive a tracking number once your order ships, allowing you to monitor its progress.

2. Payment and Pricing:

What payment methods do you accept?

We accept major credit cards, such as Visa, MasterCard, and American Express, as well as PayPal, Apple Pay and Google Pay for online payments. We accept some more payment methods that are not mentioned here.

Are there any additional fees or taxes?

Our pricing includes all applicable taxes, so there are no hidden fees. However, for international orders, customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer. The price you see during checkout is the final price from us, but please be aware that additional charges may be applied by your country's customs.

Is there a minimum order requirement?

No, we do not have a minimum order requirement. You can order as few or as many posters as you like.

Do you offer discounts or promotions?

We regularly offer promotions, discounts, and special offers to our customers. Check our website and subscribe to our newsletter to stay updated on the latest deals.

3. Returns and Refunds:

What is your return policy?

We only accept a return if the product falls into the following categories:

  • The item you recieved is not the one you ordered
  • The item you recieved was damaged in shipping
  • The item never arrived and it has been over 30 days since you placed an order

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@wallculture.co.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@wallculture.co.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How do I request a return or exchange?

To start a return, you can contact us atinfo@wallculture.co.

What should I do if my order arrives damaged?

You are eligible for a return or refund. Contact us at info@wallculture.co

4. Product Information:

Can I request custom or personalized posters?

Yes, we do custom/personalised posters! You can contact us at info@wallculture.co for enquiry or you can purchase the Custom Poster Token.

Do you sell framed posters?

Yes, our posters are suitable for framing. We recommend using our poster frames when choosing a poster for best fitting. But you can still buy a suitable poster frame ranging from the sizes below:

  • A2
  • A3
  • A4

Previously, we used to sell sizes in the form of 12x16”, 18x24” and 24x32” through a third-party fulfillment service called Gelato. Since then, we have decided to switch to in-house production for various reasons, mainly for cost effectiveness, and also because it allows us to be more creative and have more control over our own product. We also believe that standard A sizing for posters is more common and simpler to understand when making a decision on poster sizes.

What kind of ink and printing technology do you use?

We use high-quality ink and printing technology to ensure vibrant and long-lasting prints.

Are your posters waterproof or UV-resistant?

Our posters are not completely waterproof, but they are printed with UV-resistant ink to prevent fading when exposed to sunlight.

5. Quality and Satisfaction:

What if I'm not satisfied with my purchase?

If you're not satisfied with your purchase, please contact our customer support team. We will work with you to address your concerns and find a satisfactory solution.

How do you ensure the quality of your posters?

We maintain strict quality control standards throughout the production process to ensure our posters meet high-quality standards. Our team carefully inspects each poster before shipping.

Can I see reviews or testimonials from previous customers?

Yes, you can find customer reviews and testimonials on our website. We value the feedback of our customers, and it can help you make an informed purchase decision.

We also have a Trustpilot. It’s relatively new, but we’re working hard to make sure we have great customer satisfaction and reviews!

6. Contact and Support:

How can I get in touch with your customer support team?

You can reach our customer support team via email at info@wallculture.co or through our contact form on the website.

What are your customer support hours and response times?

We aim to respond to customer inquiries within 24 hours.

Do you have a physical store or showroom for viewing posters?

We operate as an online-only store and do not have physical showrooms or stores for viewing posters in person.

Alternatively, we also have stores on other platforms such as Etsy, Depop, Amazon and eBay. We are working to expand our sale channels to more places each day.

Is there a live chat option for immediate assistance?

Currently, we do not offer live chat support, but you can contact us via email, and our team will respond promptly.

We will implement a AI-based live chatting system soon, this assistant will be designed to speak with a human emphasis and will provide valuable answers to questions that you provide.

7. Privacy and Security:

How do you protect my personal and payment information?

We take your privacy and security seriously. We use encryption and follow industry best practices to protect your personal and payment information.

Privacy Policy

Do you share customer data with third parties?

We respect your privacy and do not share customer data with third parties. Your information is used solely for order processing and communication with our team.

We use Shopify to host the website and the business and store the account data created by you.

We also use Gelato for some the fulfilment of your orders. They handle the production and shipping.

At the moment, there are no products on the store which uses Gelato for fulfilment. We have done previously in the past, but now have switched to in-house production. We may choose to release new products which are produced and fulfilled by Gelato in the future.

What are your privacy policies regarding email and marketing communication?

We may send you marketing communications if you opt in during the checkout process or subscribe to our newsletter. You can easily manage your email preferences by clicking the "Unsubscribe" link in our emails.

8. Collaborations:

Do you collaborate with other artists or brands? How can I get involved?

Everything I make is fan made. They are all based from inspiration. However, I'm always open to potential collaborations. If you're interested in working with us or have ideas for collaboration, please contact our team via email to discuss opportunities.

9. Terms & Conditions:

Link to subpage

Terms of Service

10. Accessibility and Technical Issues:

How can I report technical issues with the website?

If you encounter technical issues on our website, please contact our customer support team via email, and they will assist you in resolving the problem.

Is your website accessible for individuals with disabilities?

We strive to make our website accessible to individuals with disabilities. If you encounter any accessibility issues, please contact us, and we will work to provide a more inclusive online experience.

I hope these responses help provide comprehensive information to your customers.